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Our Service Guarantee

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Because the success of our business is 100% dependent on you enjoying the most positive, ‘stress-free’ experience possible, this is our Service Guarantee to YOU:

1. To provide specialised, comprehensive and confidential finance advice and service at a time and place convenient to you.

2. To be available to take your phone calls 6 days a week, Monday-Saturday, till 8pm each night

3. To return your phone messages within 3 hours

4. To reply to your emails same day where they are received during normal business hours, and by 10am next day, if outside normal business hours

5. Pro-actively manage the progress of your finance application to ensure that all milestones are met in a timely fashion

6. Pro-actively manage the post-approval process to ensure that your loan settles on time

7. To call you you within 6 weeks of loan settlement to ensure your 100% satisfaction

8. To maintain accurate, up-to-date and confidential loan records

9. To keep you informed of market developments on a regular and timely basis

10. To review your Loan with you as an when required, but at least once a year, free of charge